booking terms & conditions
These Terms and Conditions regulate the short term accommodation between Luxico and its guests, further details of which are outlined in the Accommodation Summary provided to guests on booking. Please take time to read this document carefully. It is the basis of the contract between you and us.
- THE GUEST as described in the Listing Particulars ("you")
- THE COMPANY ENTITIES ("We" or "us")
- Luxico Group Pty Ltd, ABN 72 625 546 090
- Luxury Villas NSW Pty Ltd, ABN 63 111 821 704 PTY LTD t/a Luxico New South Wales
- Luxury Villas VIC Pty Ltd, ABN 46 631 182 315 t/a Luxico Victoria
- Luxury Villas QLD Pty Ltd, ABN 68 634 296 95072 t/a Luxico Queensland
- Luxico is the agent of the owner of the Accommodation and is able to let the Accommodation to the Guest. These terms and conditions apply between you and Luxico as agent of the owner relating to your occupation of the Accommodation.
- You are granted a licence to occupy the Accommodation during the agreed period ("Licence Period") as set out in the Booking Summary. Your use of the Accommodation is for short term or holiday purposes.
Booking and cancellation
- Unless otherwise agreed, no booking shall exceed 90 days and if a booking exceeds 90 days a lease will be drafted and will replace these terms and Conditions.
- To book the Accommodation, we require that you pay an initial deposit (the "Initial Deposit") of 50% of the full booking tariff followed by a balance payment (the "Balance") to be paid at least 30 days prior to your specified arrival date. If payment is not received within 14 days of the booking arrival date, we reserve the right to cancel the booking from that moment onward with no refund provided.
- If you make a booking within 30 days from your specified arrival date, you must pay the full amount at the time of booking.
- A refundable Security Bond is also required to be pre authorised on a card prior to your arrival. This is to cover any incidental breakages or other costs incurred as a result of your stay. This Security Bond will be automatically refunded to you within 14 days from departure of the Accommodation, pending a satisfactory final inspection of the Accommodation by us or Accommodation owners or their representatives following your departure.
- Once the Initial Deposit or full payment has been received, you will receive an email confirming your Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
- You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.
- Where you have only paid an Initial Deposit, you are required to send to us your payment for the Balance and the Security Bond at least 30 days prior to your arrival date. If you fail to make a payment due to us, in full and on time we may treat your Booking as cancelled by you.
- If the balance is not received, you hereby authorise Luxico to deduct such sums from the credit or debit card you have supplied.
- The Security Bond may be used for any repair and/or replacement of the Accommodation, furnishings, fixtures and fittings, any excess cleaning that may be necessary after your stay or payment of penalties for overstaying or breach of any house rules notified to you (“House Rules”). We will return the Security Bond to you following your departure, less any deductions in accordance with the conditions listed above.
Cancellation and Amendments – if caused by You
- If you need to cancel or amend your Booking, please notify us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation in writing or via email from you and we have confirmed acceptance of the cancellation or amendment.
- If you elect to cancel your booking, any money paid by you or on your behalf is not refundable. If you cancel within 30 days and have not paid your balance you will be liable for this payment and you authorise us to deduct these funds from your credit card.
- We will endeavour to re-let the Accommodation following your cancellation. If we are able to re-let the Accommodation for the whole or any part of the dates of your original booking, we will provide you with a non cash credit for an amount equal to the total accommodation fees we achieve (if any) for nights booked during the dates of your original booking (minus 20% plus GST for a booking fee). You may apply this non cash credit amount to book any Luxico accommodation within 12 months from the date of cancellation of your original booking.
- If you amend your booking by giving us at least 90 days’ notice, we will endeavour to assist you in changing the dates for your accommodation (subject to availability additional costs may apply if accommodation rates differ). If less than 90 days' notice is given of your wish to amend your booking, any moneys paid by you or on your behalf for accommodation or other services are not refundable unless the Accommodation is rebooked for your original dates at accommodation rates not less than your original booking.
Cancellations and Amendments – if caused by Us
- The owners will make every effort to ensure the Accommodation is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances (eg fire, flood etc). We would not expect to have to make any changes to your booking, but sometimes problems occur and we may have to make alterations or, very occasionally cancel bookings.
- If this does happen, we will contact you as soon as it is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
BOOKING AND CANCELLATION – EXTENDED TERM STAY
- The length of your initial booking exceeds a total period of 90 days in NSW, or 90 days in Victoria ('Extended Term'), or
- If you have an existing booking and you request an extension, resulting in your total booking period exceeding the Extended Term, then this Agreement is subject to Luxico contacting you and you entering into such further or other agreements as may be required by legislation.
- In relation to any Extended Term stay, we are unable to confirm acceptance of your booking until such further or other agreements have been entered into by you via a licensed real estate agent.
- You agree and understand that the nature of our engagement changes for Extended Term stays and we need to engage the services of a licensed Real Estate Agent to provide the services to you. You agree to comply with all directions and requirements of the licensed Real Estate Agent – failure to do so will result in the Extended Term stay request being declined.
- Cancellation terms for extended stays will be in accordance with the regulatory requirements of the lease agreement provided by the Licensed Real Estate Agent, as governed by the relevant state government body.
Fees and charges
- You agree to pay the Accommodation Fees as set out in the Booking Summary without deduction. You also agree to pay the cost of any damage to the Accommodation or contents and to pay any fees in relation to overstaying or breach of House Rules.
- The Accommodation Fees set out in the Confirmation of Booking are for Accommodation only. Additional services which you may book through Luxico will be charged to you separately to your nominated credit card.
- By accepting these terms you agree to pay the Accommodation Fees in full and you authorise Luxico, or any third party nominated by Luxico, to collect the full amount referred to in the Booking Summary immediately.
- If you fail to turn up to a booking or check-in then you will be responsible for the entire Accommodation Fees for the booking (and you hereby authorise Luxico, or any third party nominated by Luxico, to deduct such sums from the credit or debit card details which you supplied when making the booking).
- All transactions are processed in Australian Dollars.
- All fees and charges will be collected by Luxico, or any third party nominated by Luxico, and will be inclusive of GST. Deposit and bond fees are held in a LUXICO trust account.
- Prior to the commencement of your stay at the Accommodation, Luxico, or any third party nominated by Luxico, will pre-authorise an amount from your credit card by way of a security bond.
- Luxico, or any third party nominated by Luxico, is entitled to make deductions from this pre-authorised amount in the event of any damage to the Accommodation or its contents or in the event of a late check-out or overstaying.
- Nothing in this clause limits our rights to recover damages over and above the amount of the Security Bond.
- The check-out time at the Accommodation is as stated in the Booking Summary.
- Unless you have agreed to an early check-in or a late check-out with Luxico or a further period of occupation then you will be responsible for a full day's Accommodation Fee for any overstaying.
- If you overstay by more than 2 hours then we reserve the right to enter the Accommodation, remove your belongings, change the locks to the Accommodation and take such further action as may be necessary (and we will charge you for the costs of any such action). You will also be liable for the Accommodation Fee (calculated daily) plus an additional charge of $1,000.00 per day (or part thereof) for any unauthorised overstaying.
SAFETY AND CONDUCT
- You have primary responsibility for your own safety during your stay at the Accommodation. You must read the House Rules, any instruction manuals and any fire or health & safety guidance included in the Guest Information Book at the Accommodation and you must listen to any instructions or explanations which are provided by Luxico's staff when showing you around the Accommodation.
- If you become aware of anything during your stay which you believe is a health & safety risk you must inform Luxico immediately.
- You must comply with the House Rules and you must also comply with any local government regulations, building regulations and any reasonable directions of Luxico.
- You acknowledge that some properties use external video surveillance systems for protection of the Accommodation and its occupants. You consent to the use of external video surveillance systems during the course of your stay.
- You may not allow any person other than the person named in the Booking Summary to occupy the Accommodation at any time together with such number of additional guests whose names are specified in the Booking Summary. This agreement is personal to you and may not be transferred to any other person. Luxico will not allow any person other than the person named in the Booking Summary to access or occupy the Accommodation. If an invitee of yours is temporarily on the Property you are fully responsible for their conduct in all respects.
- The Booking Summary may specify the maximum permitted number of guests who are authorised to stay in the Accommodation. If you allow more than the maximum number of people to occupy or stay in the Accommodation you will be liable to pay a supplement of up to $500.00 per night in respect of each unauthorised guest and the rental may be terminated immediately.
In addition to complying with the Membership Rules and House Rules and all reasonable directions you also agree that you will:
- keep the Accommodation clean, tidy and clear of rubbish and leave the Accommodation in the same condition as you find it;
- not keep or take any pets or animals into the Accommodation unless otherwise agreed in writing;
- not do anything that will or might constitute a breach of any consents in relation to Accommodation or which will or might be in breach in whole or in part of any insurance effected in respect of the Accommodation from time to time;
- if the Accommodation is part of a building or complex with common property, not obstruct or leave any objects or waste in any common property;
- not leave any obstruction outside of the Accommodation;
- not to do or permit to be done on the Accommodation anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to Luxico or to tenants or occupiers of the building or any owner or occupier of neighbouring property including (but not limited to) playing loud music or musical instruments, dancing, entertaining at the Accommodation or moving furniture;
- not conduct any illegal or immoral activity from the Accommodation;
- not conduct any business or commercial activity whatsoever from the Accommodation including, but not limited to, conducting any photoshoots that are not expressly authorised in writing by Luxico;
- not make any alteration or addition whatsoever to the Accommodation or its contents;
- not use the Accommodation for any purpose other than for personal accommodation;
- not invade the privacy of Luxico or the owner nor publish or reveal anything which might allow a third party to identify the address of the Accommodation or the identity of Luxico (even if such information is already in the public domain);
- not have a party or gathering or more than 6 people in addition to those guests listed as staying at the property, without the consent of Luxico first being obtained. If the party or gathering results in excessive noise, any form of disturbance to neighbouring properties or any other behaviour Luxico regards as disrespectful, it is at Luxico’s sole discretion to evict you from the Accommodation and impose an additional fee of $5,000.00 (in addition to such other sums as may be due under this Agreement).
- If you breach any other House Rule as displayed at the Accommodation during your stay, you agree to pay an additional fee of $5,000.00 and may also be evicted without notice and without refund or credit for any nights unused.
- You acknowledge that the Accommodation is a home and you agree not to access any cupboard or drawers which have been sealed with tamper tape or any other locking device and you agree to pay a fixed charge of $500.00 for any breach of any tamper tape or device.
- You hereby indemnify Luxico and the Owner in respect of any costs, claims, liabilities or expenses suffered or incurred by Luxico (or their agents) in respect of any breach of this Agreement.
- All of our houses have firm no party policies with no additional guests allowed to visit the house at any time. Sound travels to the neighbours easily and as such, noise levels are to be respectful at all times of the day and no music or outdoor entertaining whatsoever after 10pm.
- Receiving a noise complaint will result in a bond deduction if security are called to the house and they deem the noise levels from the street disruptive to the neighbourhood. These fines from the local Holiday Letting Organisation security, or private agency, can occur at any time from 6pm – 6am and will be charged at cost (minimum charge $250 per call out).
- Multiple noise complaints may result in being asked to vacate immediately with no refund of remaining tariff or bond.
- The NSW Code of Conduct for the Short Term Rental Industry will apply to all bookings at properties in New South Wales. Guests must comply with point 2.5 of this Code of Conduct with respect to their behaviour whilst occupying a short term rental property. Failure to comply will result in all guests being added to the NSW Exclusion Register preventing future rental of private properties.
- You must notify Luxico of any damage to the Accommodation, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault. Luxico will make the final determination as to whether the damage constitutes fair wear and tear in the circumstances.
- If you do not notify Luxico of any such damage you will be fully liable for such damage on a full replacement basis.
- You will be charged at $55+gst per hour for a Luxico contractor to manage the coordination of trades to repair damage caused as well as full cost of repair.
- Any deductions for property damage will be taken from the credit or debit card details you have supplied and/or on which we have pre-authorised an amount as a security deposit but for the avoidance of doubt you will be liable for the full amount of any damage and not just the amount pre-authorised by way of deposit.
- If any key to the Accommodation is not returned upon check-out, you will be charged for changing all related barrels and a full set of new keys.
- If the house is marketed as 'pets considered', an application needs to be submitted, including pet age and breed, for written homeowner approval. Luxico or the homeowner have the right to approve or deny any pet request.
- A maximum of 2 dogs is allowed at the property at any time.
- A pet fee of $255 per animal will apply.
- You are fully responsible for the safety of your pet. Please be aware that snakes, ticks and natural wildlife may be present in the area.
- Pets must remain on the premises at all time and should not be allowed to wander into neighbouring properties. If a property is unfenced, it is the guest’s responsibility to ensure that the pet is properly restrained at all times.
- You agree to give your pet a flea treatment before your arrival.
- Dogs are not permitted on any furniture. You must supply your own dog bed.
- Additional charges will apply for cleaning of fur, smell or stains.
- You are to clean up all mess in the garden before your departure. If Luxico staff are required to clean up any dog mess, cleaning up charges will be deducted from your bond.
- Dogs may be left unattended in a secure back yard only if you can ensure they do not bark. Noise complaints from neighbours about barking dogs may result in bond deductions or being asked to vacate.
- You will hose down areas of grass where dogs have urinated.
- You are not to bring a dog that is vicious, an excessive barker or classified as a “Dangerous dog” as defined in the Companion Animals Act 1998.
- Luxico is authorised to enter the Accommodation for the purpose of assessing the need for repairs or maintenance of the Premises. You will be given at least 7 days’ notice of an upcoming inspection. In cases of emergency, we may enter into and inspect the premises at any time and carry out urgent repairs.
LIABILIY AND CLAIMS
To the extent permitted by law:
- Luxico will not be liable to you for any business, financial or economic loss or for any consequential or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of this agreement, the Accommodation or the rental (whether such loss arises as a result of Luxico's negligence or otherwise).
- Luxico's liability for all losses (with the exception of personal injury or death arising as a result of negligence) will be limited to the cost of obtaining replacement accommodation for the agreed Licence Period or the amount of the Accommodation Fees and charges payable by you, whichever is the higher amount.
- Nothing in this clause limits or excludes the liability of Luxico or the owner for death or personal injury arising as a result of their negligence or the negligence of their agents or employees.
- You hereby indemnify Luxico and the Owner in respect of any costs, claims, liabilities or expenses suffered or incurred by Luxico (or their agents) in respect of any breach of this Agreement.
- To the extent permitted by law:
- You agree that you have the power to enter into this Licence.
- You will not be entitled to withhold by way of set-off, deduction, counterclaim any amounts which you owe to Luxico against any amounts that may be owed to you.
- Luxico will be entitled to sub-contract or delegate their obligations under this Agreement.
- Luxico will not be liable to you or be deemed to be in breach of these terms by reason of any delay in performing, or any failure to perform, any of their obligations, if the delay or failure was due to any cause beyond its reasonable control.
- These terms and the Booking Summary represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.
- The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a Court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.
- These conditions are governed by and construed in accordance with the laws of Australia and the state in which the Accommodation is located. You agree to submit to the exclusive jurisdiction of that state.
- If you breach these terms and conditions and Luxico decides to take no action or neglects to do so, then Luxico will still be entitled to take action and enforce their rights and remedies for any other breach.